Shipping FAQ

United States

Free Ground – 1 to 5 business days

2 Day UPS- 2 business days


Canada – Approximately 7 to 10 business days

Mexico – Approximately 7 to 10 business days

Shipping and Handling

Please allow up to 5 business days for order processing. Following credit card authorization and verification of information, you should receive your order within approximately 7 to 10 business days (for in-stock items). Any backordered items will NOT be charged to your credit card until shipped. Shipping costs are not refundable.

2-Day Shipping and Handling

Orders placed with 2-Day delivery Monday through Friday before 2:00 PM ET / 11:00 AM PT (excluding holidays) should arrive within 2 business days, pending credit card authorization, verification and inventory availability.

Multiple Shipments

Where a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped. There are no additional shipping and handling charges for subsequent shipments for the same order.

Tracking Your Package

An e-mail shipping notification will be sent to you.  Please retain this e-mail for your records. You may check the status of your package using the tracking number provided in your notification. Be advised, it may take 24 hours before tracking information appears on the website.

International Orders

ToConceive is not responsible for any additional charges once the items you have ordered have left the United States. Should charges be levied in your country, and should you refuse to pay them, your credit card will be charged for all outgoing and return shipping charges that may be incurred by ToConceive. When ToConceive receives the returned merchandise; your card account will be credited for the merchandise less all shipping charges. Please note that we cannot be held responsible for packages being held by customs for reasons beyond our control.

Orders Undeliverable

Should your order be returned to us undeliverable, unclaimed or refused without prior approval you have two options:

 1). We can re-ship the order to you for an additional charge for the shipping and handling.

 2). You can cancel your order and we will credit your credit card minus the shipping and handling charges and either a 10% re-stocking fee, or a $15 return to sender fee, whichever is higher.